Preamble:

In order to limit abuse, we are obliged to apply strict general terms and conditions of sale.

ARTICLE 1: OBJECT AND GENERAL PROVISIONS

These general terms and conditions govern the activity of the Association des Amis du Musée Vodou, located at 4 rue de koenigshoffen, 67000 STRASBOURG.

They are brought to the attention of any natural or legal person wishing to make a purchase via this website or for any ticket purchased on one of our partners' websites and set out the contractual provisions and conditions applicable to any booking made for a museum visit or products sold online.

In addition, the General Terms and Conditions also apply to any purchase made through direct contact (telephone, sales appointment, email, etc.) and detail the rights and obligations of the Vodou Museum Friends Association and its client. As soon as a visitor enters the premises, it is tacitly understood that they agree to these General Terms and Conditions. 

These General Terms and Conditions apply to the sale of the following activities: rental of space for private events (company buyouts), guided tours for groups or individuals, conferences, themed evenings, sale of merchandise, sale of related products, sale of «murder party» style services, sale of gift vouchers, sale of products related to the main activity, sale of literature, and sale of all types of beverages.

Therefore, any activity proposed by the Association des amis du musée Vodou implies the buyer's unreserved acceptance of these general terms and conditions of sale. None of the conditions below are intended to prejudice, and in no case diminish, the rights of participants.

ARTICLE 2: APPLICABLE LAW AND JURISDICTION

These General Terms and Conditions of Sale are governed by French law. In the event of a dispute, the French courts shall have exclusive jurisdiction. These General Terms and Conditions of Sale are effective from 1st October 2020 (updated on 17/12/21).

ARTICLE 3: ACTIVITY

The Association, non-profitmaking, is intended to support the VODOU MUSEUM (or any other social denomination that may subsequently replace it) in its development and influence in France and internationally. To this end, the association will endeavour to implement, in particular:

– all means which allow to develop visitor numbers for the Museum, its accessibility to all audiences, and knowledge of its programme, through improvements as well as communication actions.

– all means tending to promote the research, training, scientific and cultural activities, national and international, of the Museum

– all steps aimed at soliciting donations, bequests, or loans from patrons and partners, whether French or foreign.

– all participation activities in the Museum's programming by organising, supporting and promoting cultural and scientific events (exhibitions, shows, competitions, events...).

– all means allowing the enrichment, acquisition, conservation, restoration, of collections and their publications.

– organising meetings and working time, in public or private, in order to implement its objectives  

– The marketing and sale of merchandise related to the museum shop and any activity carried out in accordance with the association's statutes. The marketing of merchandise and the carrying out of cultural and scientific activities (such as guided tours) necessary for receiving the public within the framework of the cultural programme (such as the sale of drinks and light refreshments). The provision of premises and the rental of seminar spaces dedicated to hosting groups of people, and all associated services. 

ARTICLE 4: QUOTATION

Any request for a quote, made by a potential visitor to the Friends of the Museum Association, will be considered firm once the document has been returned, signed or at least validated by agreement, by any means whatsoever (email, post, etc.), and sent to the association.

Agreement of the quote will result in the validation of the activity and will block the guided tour slots. The service will therefore be firm, and cancellation conditions will apply from this moment.

An option can be taken out if it is done more than 15 days before the event. We invite you to consult the cancellation conditions for more details on this point.

Upon signing the quote, or written confirmation of the booking confirmation email, the client declares that they have read and accepted these General Terms and Conditions.

The quotation constitutes a price proposal for which the client, or their authorised representative on their behalf, expressly declares they have the necessary power, authority, and capacity to conclude it and to fulfil the obligations incumbent upon them.

ARTICLE 5: PRICE – PAYMENT

5.1 – Service fee

The prices shown by the Association des Amis du musée vodou are in euros and are not subject to VAT.

The Vodou Museum Friends association reserves the right to change the prices shown on its website at any time.

In all cases, the activity will be charged based on the rates in effect and mentioned on the website at the time of booking.

5.2 – Payment Method

The association accepts card payments, Payments by cash, cheque and holiday vouchers are accepted for all bookings. Payment is due no later than the day of the activity. The association accepts purchase orders for school visits. 

For all corporate or group bookings of more than 25 people, please request a quote in advance by emailing contact@chateau-vodou.com, specifying the number of guests, any additional services required, and the date and time. A quote will then be sent to you. The time slot will only be reserved once the quote has been returned, signed and approved. An invoice will then be sent, payable in two instalments: 50% upon confirmation, with the balance due on the day of the event.

The online shop also allows payment via Stripe and PayPal.

For any other payment methods, please contact us.

5.3 – Cancellation

Individual tickets purchased in advance on our website or our partner sites are valid for one year from the date of purchase. If this period is exceeded, the association reserves the right to refuse entry to visitors. 

For group visits (adults/general public, private and professional): 

Booking option validity period: 2 weeks. 

The validity period of an option is the duration for which the provider agrees to reserve the slot for the activity to be carried out for the client without financial commitment. If the client does not confirm (in writing) the option before the deadline, the option expires and the slot is released. 

To confirm an option, professionals will need to make a deposit payment before its expiry and return the signed quote or any other agreement by email or in writing.

On the day of the visit: if visitors are 15 minutes or more late for their reserved time, the association reserves the right to cancel the visit or shorten it by the amount of time they are late.

For guided tours, the number of visitors is not fixed before the visit itself. Only a minimum number of people, depending on the chosen option, is required (therefore, if a group arrives with fewer than the planned minimum, the price for the minimum will be charged). The minimums and prices are those in effect on the website.

A fee of 100% will be payable in the event of cancellation less than 72 hours before the event (the amount will be determined based on the number of participants stated at the time of booking or as specified in the quotation).

A fee of 50% will be charged for any cancellation made 10 days prior to the visit. 

For aperitif packages, a fee of 60% will be charged for cancellations made less than 5 days in advance.

For murder mystery-style events: 7 days before the event is the deadline after which the number of players cannot be reduced. A refund of 50% will be issued if the cancellation is made within 2 weeks of the event date. If cancelled within 72 hours, the full 100% will be due. 

For schoolchildren and young audiences (community centres and after-school clubs)

In case of cancellation, please contact us by email at least 7 days before the visit. If this deadline is exceeded, a fee of 35 euros will be charged. If the cancellation occurs less than 48 hours before the visit, the total amount of the visit will be due and calculated based on the number of people indicated at the time of booking. The booking confirmation constitutes acceptance of these terms and conditions.

5.4 – Access

Access to the facilities and services of the Association des Amis du Musée Vodou is exclusively by appointment for guided tours and payment for guided and individual visits. Guided tour reservations are made for a specific day and time, and are only valid for that time slot. Reservations are subject to guide availability. A response will be provided within a maximum of 4 days after the request. The reservation will only be firm and definitive upon receipt by the client of a confirmation email from the association. 

ARTICLE 6 – ACCESS TO FACILITIES AND INTERNAL REGULATIONS

Groups must present themselves in full, no later than 15 minutes before the start of the activity. Tours can be offered in French, English, and German. 

It is strictly forbidden to bring in food and drinks.

Access for animals is strictly forbidden. Visitors must also leave their bags and bulky personal belongings in the cloakroom provided.

Smoking and vaping are strictly forbidden on the premises. If customers are required to smoke outside, they are requested to observe the utmost quiet to avoid disturbing the neighbours, and also to use the ashtrays provided for discarding cigarette butts.

When visiting our premises, clients undertake to follow the association's rules and instructions. They also undertake to behave respectfully towards our staff and other visitors. The association does not tolerate any form of harassment or intimidation towards its employees. The internal regulations are displayed on the ground floor of the museum and are available to read further down this page.

Visitors under the influence of alcohol or unprescribed medication may be refused entry to the museum, and their booking will be cancelled. The association reserves the right to refuse entry to anyone who is unable to follow a guided tour, or who exhibits abusive or inappropriate behaviour in any way, at the sole discretion of the association's staff. 

ARTICLE 7: ONLINE BOUTIQUE FOR CLICK AND COLLECT AND DELIVERY

All our products are available for home delivery OR click and collect at the museum.
Home deliveries: dispatched within 5 working days + postal delivery times

Click and collect: after ordering and selecting «collection point at Château Vodou», send us an email (contact@chateau-vodou.com) or call us on 03 88 36 15 03 to arrange a collection time at the museum.

For gift vouchers: They are valid for one year from the date of purchase and can be used at the ticket office or in the shop. The document sent by PDF must be presented on the day of your visit, along with the purchaser's name. 

With our partner Dooz: they are valid for 6 months, and can be used for escape game sessions at Dooz, and for ticket purchases and merchandise in the Voodoo Museum.
For ticketing: tickets are valid for one year from the date of purchase.

For handmade products: many pieces of jewellery are unique. However, for some artisanal products, the colour of the item shown on the website is not contractual (e.g. dolls with colourful Wax clothing). In these cases, please send us a comment specifying the desired colour and our team will do their best to meet your request. The Vodou Museum Friends Association cannot be held responsible for items sent in a slightly different colour.

For deliveries: the museum uses external service providers: Colissimo, Mondial Relay, UPS: the association therefore cannot be held responsible for the loss of a package.

ARTICLE 8: FORCE MAJEURE

The performance of the association's obligations, under the terms hereof, shall be suspended in the event of the occurrence of an unforeseen event or force majeure which would prevent its performance. The association shall notify the visitor of the occurrence of such an event as soon as possible.

ARTICLE 9 – PRIOR AUTHORISATIONS

By accepting these terms and conditions, the client agrees that the Association des Amis du Musée Vodou may use surveillance cameras on the premises. Although the videos are not kept for longer than one month, they may be used in the event of a dispute or accident occurring during a visit.

By accepting these terms and conditions, the client also agrees that the Vodou Museum Friends Association may publish photos taken inside the premises or during any event organised by the association on its website or various social media pages. 

Photographs, videos, and email addresses will not be sold under any circumstances and will be used solely for the communication needs of the Friends of the Vodou Museum association.

ARTICLE 10 – RIGHT OF WITHDRAWAL

In accordance with Article 221-28 of the Consumer Code, the right of withdrawal cannot be exercised for contracts for the provision of accommodation services, other than residential accommodation, transport of goods, car hire, catering or leisure activities which must be provided on a specific date or period. Consequently, no booking can be cancelled or refunded except in the case of cancellation solely by the Vodou Museum Friends Association. In this latter case, the amount of the initial booking will be refunded.

For gift cards and shop products, in accordance with the provisions of Article L.221-18 of the Consumer Code, in the event of a distance sale, the buyer has a withdrawal period of 14 days from receipt of the gift card by the buyer, or failing that, the beneficiary, without having to give any reason or pay any penalties, with the exception of delivery and return costs which remain the responsibility of the buyer.

Gift voucher withdrawal form

(Please complete and return this form only if you wish to withdraw from the contract.).

For the attention of [the professional should insert their name, postal address and, where available, their fax number and email address here]: ……………………………………………………………

I/We (*) hereby give notice (*) of my/our (*) withdrawal from the contract for the sale of the goods (*) / provision of the services (*) below:

Ordered on (*)/Received on (*):………………………………… Name of visitor(s):………………………………….. Address:……………………………………………. Signature of visitor(s) (only if this form is notified on paper):…………………………..

Date: …………………………

(*) Strike through the unnecessary mention.

ARTICLE 11 – CONSTRAINTS RELATING TO THE GENERAL TERMS AND CONDITIONS OF SALE.

The potential nullity of one or more clauses of these general terms and conditions of sale shall not nullify the other conditions.